In order to further enhance the customer experience, understand their actual needs, and strengthen after-sales service guarantee, Shandong Botao Motor Co., Ltd. has officially launched the 2026 National Customer Follow up Special Action, organizing professional service teams to travel to various parts of the country to provide comprehensive technical support and services for new and old customers, and practicing the business philosophy of "integrity management, cooperation and win-win".
This follow-up action covers domestic and foreign customers in multiple industries such as fans, water pumps, machine tools, petrochemicals, and mining machinery. The service team goes deep into the customer's production site to carry out motor operation testing, fault diagnosis, daily maintenance guidance, and other work. At the same time, they collect customer needs and optimization suggestions during product use, establish customer demand files, and form a closed-loop service system of "demand collection problem solving satisfaction follow-up".
This special follow-up not only timely solved the pain points and difficulties of customers in product use, but also brought us closer and further consolidated our good customer cooperation relationship. Botao Electric will take this follow-up visit as an opportunity to continuously optimize its service system, improve service response speed and quality, and provide customers with full process and all-round service guarantee.
